Functional OT Australia
Functional OT Australia respects your privacy and is committed to protecting the personal information and health information you provide to us.
This Privacy Policy explains how Functional OT Australia collects, uses, stores, discloses and protects personal information when you use our website, contact us, make an enquiry, submit a referral, or engage us to provide occupational therapy assessment and report writing services.
Functional OT Australia handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. About Functional OT Australia
Functional OT Australia provides occupational therapy assessments and report writing services, including Functional Capacity Assessments, Home and Living Assessments, Paediatric Functional Capacity Assessments, Letters of Recommendation, Review Reports and SCSA Occupational Therapy Reports.
We provide telehealth services Australia wide and in-person assessments across the Perth metropolitan area.
2. Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name and contact details
- Email address and phone number
- Address or location information where relevant to an assessment
- Information about your referral or enquiry
- Information about the person being assessed
- Information provided by support coordinators, family members, schools, health professionals or other referrers
- Relevant medical, disability, functional and health information
- Information about current supports, living arrangements, equipment and support needs
- Information relevant to NDIS planning, funding or review processes
- Information relevant to SCSA applications and education adjustments
- Documents, reports and other supporting information provided to us
- Information required for administration, billing and record keeping
- Any other information you choose to provide to us
Health information is sensitive information under Australian privacy law and is handled with appropriate care.
3. How We Collect Information
We may collect information directly from you or from a person authorised to provide information on your behalf.
Information may be collected through:
- Our website enquiry forms
- Referral forms
- Telephone conversations
- Telehealth consultations
- Assessments
- Supporting documents and reports
- Referrers such as support coordinators, health professionals, schools or family members
- Other relevant parties where authorised or permitted by law
Where practical and appropriate, we will collect personal information directly from the individual concerned. In some circumstances, information may be collected from a parent, guardian, support coordinator, health professional, school or other authorised referrer.
4. Why We Collect and Use Information
We collect and use personal information for purposes including:
- Responding to enquiries and referrals
- Booking and conducting assessments
- Preparing occupational therapy reports and recommendations
- Understanding a person’s functional abilities, circumstances, goals and support needs
- Preparing reports for NDIS planning, funding and review processes
- Preparing Home and Living Assessments
- Preparing reports for SCSA and education-related applications
- Communicating with clients, families, referrers and other relevant parties
- Providing information requested by an authorised person
- Managing administration, billing and record keeping
- Meeting legal, regulatory and professional obligations
- Managing complaints, enquiries and other requests
- Improving our services and website
We will only use personal information for purposes reasonably connected with our functions and activities, or otherwise as permitted or required by law.
5. Disclosure of Information
We may disclose personal information where reasonably necessary to provide our services or where authorised or required by law.
Depending on the circumstances, information may be disclosed to:
- The client or participant
- Parents, guardians or authorised representatives
- Support coordinators
- Health professionals and other treating professionals
- Schools or educational organisations
- Relevant NDIS-related parties
- Other service providers involved in supporting the client
- Professional advisers or service providers assisting Functional OT Australia with business operations
- Government agencies or regulatory bodies where required or authorised by law
- Other parties where you have provided appropriate consent or where disclosure is otherwise permitted by law
We will take reasonable steps to ensure that information is only disclosed to people who are authorised to receive it or where disclosure is otherwise permitted or required.
6. Website Forms and Enquiries
When you submit information through a form on our website, we collect the information you provide so that we can respond to your enquiry or process your referral.
Information submitted through referral forms may include sensitive health and disability information. Please only provide information that is reasonably necessary for the purpose of your enquiry or referral.
7. Website and Cookies
Our website may use cookies and similar technologies to help the website function, understand website usage and improve the user experience.
The website may also collect technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- General website usage information
Where third-party analytics, security, forms, hosting or other website services are used, those providers may process information in accordance with their own privacy policies.
Before publishing: Functional OT Australia should confirm which WordPress plugins, analytics tools, form services, hosting provider and other third-party services are active so this section accurately reflects the website’s actual data flows.
8. How We Store and Protect Information
Functional OT Australia takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include appropriate access controls, secure systems, password protection, secure website connections and other administrative and technical safeguards.
No method of electronic storage or transmission can be guaranteed to be completely secure. Where appropriate, we will take reasonable steps to reduce the risks associated with handling personal and health information.
9. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate professional records, meeting legal and regulatory obligations, and resolving disputes or complaints.
Important: The actual retention period used by Functional OT Australia should be confirmed with the practice before this section is finalised.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any applicable legal or professional record-keeping requirements.
10. Overseas Disclosure
Some technology, hosting, communication, storage or other service providers used by a business may operate outside Australia or store information overseas.
Important: Functional OT Australia should confirm its actual third-party providers and where relevant information may be stored or accessed before publishing this section.
Where required by applicable privacy law, we will take appropriate steps in relation to overseas disclosures.
11. Accessing Your Information
You may request access to personal information that Functional OT Australia holds about you, subject to applicable legal exceptions.
To request access, please contact us using the details below.
We will respond to access requests within a reasonable period and may need to verify your identity before providing access.
12. Correcting Your Information
If you believe information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.
We will take reasonable steps to correct personal information where appropriate.
13. Privacy Complaints
If you believe Functional OT Australia has mishandled your personal information or has not complied with applicable privacy obligations, please contact us first so that we can investigate and respond to your concern.
Please provide enough information for us to understand the issue and, where possible, include details of the information or circumstances involved.
We will acknowledge and investigate privacy complaints and provide a response within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
You can find information about making a privacy complaint through the OAIC website:
Office of the Australian Information Commissioner
14. Children and Young People
Functional OT Australia may provide paediatric assessments and reports for children and adolescents.
Where information is provided about a child or young person, we will handle that information appropriately and in accordance with applicable privacy requirements and any relevant authority or consent arrangements.
15. Third-Party Websites
Our website may contain links to third-party websites.
Functional OT Australia is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices or applicable legal requirements.
The updated policy will be published on this website with the revised “Last updated” date.
17. Contact Us
If you have a question about this Privacy Policy, want to request access to or correction of your information, or wish to make a privacy complaint, please contact Functional OT Australia.
Phone: 0435 084 047
Email: miatarpey84@gmail.com